1.7
  • Customer service1 votes
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  • 3 hours ago
  • Hotels and Resorts
  • Hanover, Massachusetts
  • 2

On 11/16/14 I booked a vacation to Secrets Maroma Beach in Cancun. After receiving the email confirmation saying the vacation was booked I scheduled my airfare. Today I called to prepay for the all inclusive and was told there was no reservation under my name and resort is fully booked. WE already have our plane tickets and are planning on meeting a large group of our friends. They say they... Read more

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  • Dec 07
  • Travel
  • Minneapolis, Minnesota
  • Timeshare Website
  • 49
  • REVIEW RATING 4/5

So tired of RCI...looks like I am not the only one! Every weekend their website is "Down for maintenance" from Friday night to Sunday late afternoon...how convenient. What kind of legitimate site is not available at the times customers are free to do their searches. We used to be able to trade week for week but now they have turned them into points and taken away the power that we had in the... Read more

Was this review helpful? 0 0

  • Nov 13
  • Hotels and Resorts
  • Timeshare
  • 296
  • REVIEW RATING 5/5

We are done with RCI and their lies. We exchanged time share weeks for an all inclusive in Mexico. After calling and discussing options my wife and talked it over and decided on the room we wanted. So when I called back I was told that we would have to pay the all inclusive rate for 4 adults for that room. Even though it is just us and our daughter. So I got over it and we went with a smaller... Read more

Was this review helpful? 4 0

  • Oct 30
  • Hotels and Resorts
  • Timeshare
  • 1
  • 1
  • 211
  • REVIEW RATING 4/5

I've been a timeshare owner for 8 years now. It changed my life, never did vacations till I owned one, well worth the money, The Grandview in Las Vegas is where I own and I have never had problems with exchanging or getting the best rates on hotels. I think that people just need to give things a try and maybe they could realize all the amazing benefits of owning a powerful Timeshare. You can't... Read more

Was this review helpful? 0 2

  • Oct 24
  • Hotels and Resorts
  • Platinum Membership
  • 154
  • REVIEW RATING 4/5

First, they sell a platinum membership which is supposed to give discounts in premium restaurants. Have tried using it in 3 of their listed restaurants so far and their offer has never been accepted. Booked 3 rooms in a holiday resort, wanted to cancel one of them the next day. There was a cancellation charge which we agreed to pay and were informed that we would lose 2 trading points which we... Read more

Was this review helpful? 1 0

  • Aug 27
  • Hotels and Resorts
  • Resort Booking
  • 1
  • 1
  • 816
  • REVIEW RATING 5/5

Paid for Cruise and Resort. Booked cruise, sailed, fine. Booked resort, and on way to resort called to let them know we would be late getting in. Was told we had booked a house boat and there was a $585 charge for orientation, fuel, etc. Called RCI, said they couldn't do anything for us. 3 hours on phone with them, even talked with a Supervisor, no change. Finally, the Houseboat manager... Read more

Was this review helpful? 4 8

Horrible customer care! Changed our rsvp for 2 to one person. Got to the airport and had to pay over $1000 to go on vacation. They had a $400 credit for airfare that they wouldn't release. These times shares are made worthless by the terrible customer service. Add comment

  • Aug 23
  • Hotels and Resorts
  • Mesquite, Nevada
  • Accommodation Refund
  • 438
  • REVIEW RATING 5/5

I exchanged my week in Garden City,SC to a week in Panama City,Florida.My resort in Garden City,SC is a two bedroom one bathroom marshview unit.Iwas told when I exchanged my week at Garden City,Sc to Casa Blanca Resort in Panama City Beach, Florida I would be in same set-up in Florida.To our surprise,when we checked in we were assigned a room with a Murphy bed and pull out bed from couch,and no... Read more

Was this review helpful? 3 0

  • Aug 22
  • Hotels and Resorts
  • Pittsfield, Massachusetts
  • 186
  • REVIEW RATING 5/5

The staff is wonderful. Special kudos to Elaine and Tammy at reception. But unit is looking shoddy: peeling wallpaper (especially in shower area), cobwebs, cracked floor tiles, an unrepaired gouge in the wall in the kitchen, pots with loose/wiggling handles. Also the WIFI signal is absolutely horrible, and had to call Hotel Wireless customer service three times to get back on the Internet. It... Read more

Was this review helpful? 2 0

  • Aug 15
  • Hotels and Resorts
  • Puerto Vallarta, Jalisco
  • Timeshare Points
  • 361
  • REVIEW RATING 5/5

I deposited a 1 bedroom unit that sleeps 6 in Puerto Vallarta MX during spring break week. RCI gave me 17 trading points. Then they posted the same unit on their website asking 28 points to trade into it. They shortchanged me 11 points even though their website says they give you equal trading power. When I called to ask why I wasn't credited with 28 points, they told me that demand for the unit... Read more

Was this review helpful? 3 1

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