RCI Timeshare Complaints and Reviews

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RCI Timeshare
Main address: 46032 Carmel IN
1-800-338-7777, 1-877-968-7476, 1-317-805-9335, https://www.rci.com/RCI/RCIW/RCIW_index?body=RCIW_CUFeedback&emailId=usa&action=contactus
  • 130+3 mobile complaints
  • $140K claimed losses
  • $1.1K average
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  • 4 hours ago
  • Travel
  • 2

First, they sell a platinum membership which is supposed to give discounts in premium restaurants. Have tried using it in 3 of their listed restaurants so far and their offer has never been accepted. Booked 3 rooms in a holiday resort, wanted to cancel one of them the next day. There was a cancellation charge which we agreed to pay and were informed that we would lose 2 trading points which we... Read more

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  • Aug 27
  • Hotels and Resorts
  • Resort Booking
  • 1
  • 1
  • 604

Paid for Cruise and Resort. Booked cruise, sailed, fine. Booked resort, and on way to resort called to let them know we would be late getting in. Was told we had booked a house boat and there was a $585 charge for orientation, fuel, etc. Called RCI, said they couldn't do anything for us. 3 hours on phone with them, even talked with a Supervisor, no change. Finally, the Houseboat manager... Read more

Was this review helpful? 3 7

Horrible customer care! Changed our rsvp for 2 to one person. Got to the airport and had to pay over $1000 to go on vacation. They had a $400 credit for airfare that they wouldn't release. These times shares are made worthless by the terrible customer service. Add comment

     

  • Aug 23
  • Hotels and Resorts
  • Mesquite, Nevada
  • Accommodation Refund
  • 303

I exchanged my week in Garden City,SC to a week in Panama City,Florida.My resort in Garden City,SC is a two bedroom one bathroom marshview unit.Iwas told when I exchanged my week at Garden City,Sc to Casa Blanca Resort in Panama City Beach, Florida I would be in same set-up in Florida.To our surprise,when we checked in we were assigned a room with a Murphy bed and pull out bed from couch,and no... Read more

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  • Aug 22
  • Hotels and Resorts
  • Pittsfield, Massachusetts
  • 124

The staff is wonderful. Special kudos to Elaine and Tammy at reception. But unit is looking shoddy: peeling wallpaper (especially in shower area), cobwebs, cracked floor tiles, an unrepaired gouge in the wall in the kitchen, pots with loose/wiggling handles. Also the WIFI signal is absolutely horrible, and had to call Hotel Wireless customer service three times to get back on the Internet. It... Read more

Was this review helpful? 2 0

     

  • Aug 15
  • Hotels and Resorts
  • Puerto Vallarta, Jalisco
  • Timeshare Points
  • 262

I deposited a 1 bedroom unit that sleeps 6 in Puerto Vallarta MX during spring break week. RCI gave me 17 trading points. Then they posted the same unit on their website asking 28 points to trade into it. They shortchanged me 11 points even though their website says they give you equal trading power. When I called to ask why I wasn't credited with 28 points, they told me that demand for the unit... Read more

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  • Aug 13
  • Hotels and Resorts
  • Unacceptable Living Conditions
  • 176

RCI does a poor representation for Wyndam and what it stands for. I called and complained to both RCI and they could not cared less. Wyndam wanted to sale me something *** they should have given me something. I'm staying at the Colonnade in Branson Mo. The floors are sticky so bad that it torn my flip flop apart. The furniture is coming apart. Hot tub doesn't work. The halls way and room has an... Read more

Was this review helpful? 0 1

     

  • Jul 30
  • Hotels and Resorts
  • Booked Cruise
  • 1
  • 1
  • 223

Booked cruise -- just this week for a departure l8 Oct 2014 from Boston...All charges paid now as the time was considered immediate. Thinking all was ok, learned today that my membership is expiring and I will lost my reservation if not paid by COB August l. I do not understand why I was not notified that I was not paid up Am holding on for a response from RCI membership so I can resolve... Read more

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  • Jul 17
  • Hotels and Resorts
  • Las Vegas, Nevada
  • Free Tickets
  • 1
  • 1
  • 717

Went to Vegas with my two kids. Upon entering our hotel, a man approached us and said "welcome to our property! Can we get you free show tickets?" I asked if he was with Excalibur and he said, "yes". He took us to the side and told us we were too late to get free tickets, but he could give us a discount of "80%" to Tournament of Kings. He asked for $110 to secure the reservation and ONLY after... Read more

Was this review helpful? 4 2

Don't go to demos for free anything they kept us (felt like hostage) for 8 hours!and high high pressure sales Add comment

 
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