What follows is the copy of my email sent directly to RCI regarding the block on my points.For other Xanadu Timeshare members who may read this, complaints about Xanadu Vacations Intl not meeting its contractual obligations, if I am reading my contract correctly, should be taken up with the Bahamian courts.
I will include them in all my written communication. I urge others to do the same
"I am a timeshare owner at Xanadu Beach Resort and Marina in Freeport, Grand Bahama Island. I understand that this resort is no longer affiliated with RCI as of 9/28/11 and therefore in future cannot exchange my timeshare weeks through RCI. No problem.
My issue has to do with my points from 2010 and perhaps 2011. In 2010 there was an affiliation, I had access to these points in August 2011 but in now in November 2011 I do not? To say that Xanadu put a block on my points doesn't make sense. I have a contractual agreement with you, RCI, separate from my contractual agreement with Xanuadu Vacations International Limited.
If you were willing to book a vacation for me in August using 2010 points how can Xanadu Vacations International Limited stop you from letting me use those same points now?You no longer have an agreement with them and but you and I have a contract!"
More Review Details
- Product or service
- Timeshare Exchange Priviledges
- Review category
- Hotels and Resorts
- Review rating
- 5 out of 5
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