Rci Timeshare
Reviews and Complaints
Unable to find location
- Dont know
- No available locations for time share members
Preferred solution: make booking locations available
User's recommendation: Stay away from Marriott (or its family clubs). They will bite you in the ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burnaby, British ColumbiaRip off.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoss of deposit and points with cancellation of reservation
- Poor customer service
Preferred solution: Full refund
User's recommendation: Go
Reserved a week for dec 2020. Was told I would get e mail confirmation.
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Hold on phone until you get e mail
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisconnected after on hold for 3 hrs/auto rental refund status
- Discounted rates
- Poor customer service
Preferred solution: Full refund
User's recommendation: Be persistent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCruise cancelled due to coronavirus
Preferred solution: I would like full refund but have been told repeatedly Ithat is not possible $3999. I was also told I had only six months to sign up for another cruise or lose our money. The cruise lines are closed and who knows when we can travel again. I was told we ha
User's recommendation: Don’t purchase cruise from RCZi
Injveerness By The Sea Galveston, Texas. Don't Go!
Preferred solution: Let the company propose a solution
Don't Even Sit Thru Sales Pitch
Paying for a blatant lie!
We'd settle for a refund of $12,000.We've had no response from our many customer service contacts about the lying sales tactics and cancelation of our timeshare contract. We have also purchased a resort stay/cruise package and have not, as yet, received any information about that purchase, so we cannot use it! RCI has unethical sales practices --BEWARE!
- No washing machines or dryers in unit
- Lesser quality than other timeshares
- Not near beach or other attractions
Preferred solution: Full refund
Ask if renovation are scheduled at time of your stay
- Sticking us with construction isses
Preferred solution: Let the company propose a solution
Terrible Experience Three Times/What A Mess
I have a one week deposit that is pending verification with RCI from my home resort Peppertree Tamarack in Mirror Lake, Wisconsin Dells. I was chatting on line on two separate occasions with RCI Employees about the pending verification of the maintenance fees on my home resort and that it was paid on July 8 roughly 3 and 1/2 weeks ago.
They insisted that I contact Peppertree to send verification which I did and Peppertree said that RCI needed to send them and email requesting verification. Nobody from either company could help me out and didn't want to talk to each other about my situation and I'm the CUSTOMER for both these outfits.
Finally I contacted Customer Service from RCI by phone and that person couldn't even send an email to Peppertree requesting payment verification. "It wasn't their responsibility" he said. I asked what am I paying RCI for?
He said he was sorry but couldn't help me out. It was my responsibility to have Peppertree send RCI the verification and Peppertree said it was RCI's responsibility to email a request that did I paid my maintenance fees.
SO FRUSTRATING. I hung up the phone and will have to deal with it another day to try and get a vacation planned.
Preferred solution: Price reduction
Reserve Membership/RCI fraud
Still no response. I informed the Better Business Bureau, they tried contacting Reserve Membership, and they too never heard back from the company. The company may or may not be out of business -- their location closed and their website is closed, but I still get...
I was told I'd only be paying $42 a month; instead I was charged $4,500, and as you might imagine, it's been very difficult to make payments. I've tried contacting Reserve Membership to sell my membership or get my money back. They won't do the latter, but for the former, they directed me to timeshare selling companies that don't buy their packages, or they said they'd sell it themselves but it might take six months.
Well, I waited that six months, and no response from them. I was lied to and ripped off from the start, and the financial burden is killing me.
- Being ripped off
Preferred solution: Full refund
Absolute Waste of Money
The first (and only) time I used RCI I booked a Cost Saver tour of the UK and Ireland tour in September 2019. At the time of booking I said I did not want to use my points as the discount I was going to receive using the points was next to nothing.
When the transaction went through my points were used and I was charged for using them. It's so ridiculous because the cost of using the points was as much as I was going to save using them???
Well for the next 4 months I tried to reverse this as I had it in an email that I didn't want to use the points and it was a complete crap show. As others have reviewed phoning in was just a nightmare!! On hold for long periods of time and being transferred around was common.
I even emailed H10 whom we bought the time share off of with no results. My experience was so bad that I'm seriously thinking of cancelling the trip and eating the deposit.
All that I can say is stay clear of RCI and H10 as they are only out to scam funds from you and the customer service is worse than horrible!!!
Insult to injury was where we bought the time share was Ocean Coral and Turquesa my wife had jewelry stolen out of our room. Her fault for leaving it in her suitcase but really disgusting.
Horrible Treatment of a 20+ year customer
Don't do it!
- Lies they told
- Customer serivce
- Low quality website that is pocked with errors
Preferred solution: Full refund
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Shell Vacations is owned by Wyndham Resorts. Marriott is a separate timeshare system.
RCI is owned by Wyndham also. Mariott should not be part of your problem with RCI