Dennis, Massachusetts
Not resolved

The location is absolutely beautiful. Great location, although tit is the time of year where many restaurants are closed we found three wonderful places to eat within 1 mile of the Breakers. The room was spacious and very comfortable having two bathrooms and gas fireplace in the living room area.

“Relax the Massachusetts way on Nantucket Sound

Hear that? It’s Nantucket Sound, and it’s calling your name. Luckily for you, The Breakers Resort is situated beachfront and center, just waiting for your next vacation.”

Our disappointment is due to deceiving and misleading (8) photographs and property info description.

The photograph does not properly represent this location. When questioning the front desk, stated they are new to RCI and have no control over the description. Oddly, they are the ones sending the selected photos to RCI. Meanwhile, you can read an award/plaque on the wall dated back to 2001 from RCI to The Soundings who is a part of this property and where you check in for Breakers all a part of Blue Green Vacations a Club Associate Resort Property. Our disappointment:

It was our desire to enjoy a true Cape Cod waterfront memorable experience. Planning this long weekend, we had several choices of timeshares on Cape Cod. We chose the Breakers since it was directly on the water with its private beach for a relaxing beach getaway based on the picture and description on RCI. The picture shows being situated right on the ocean. They DO NOT show or indicate they have several buildings and some are located across the street from the entrance.

Rooms on the water were not occupied and we were not allowed to upgrade. They did offer us a room in their Main building inside a courtyard with a limited ocean view. Since we planned to stay 4 nights of a 7 night stay we thought the front desk would accommodate us – we departed after 3 days unhappy with your room.

Lesson Learned:

When ready to post this review, I noticed TripAdvisor shows additional rooms not on the water.

I should have checked TripAdvisor and not relied on the RCI description!

Product or Service Mentioned: Rci Timeshare The Breakers Resort Room Booking.

Reason of review: Poor customer service.

Monetary Loss: $230.

Rci Timeshare Cons: Customer experience.

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