200 59th St, Ocean City, MD 21842, USA
Not resolved

We were at the Coconut Malorie in Ocean City, Maryland the week of April 28th to May 5. We were not informed of the problem ie:no working AC at check-in and our room was 80 degrees.

It was never fixed. Our complaint was recorded is their daily log. I have called the Hotel three times, asked to speak to the manager but he is "in a meeting/not available at this time".

The manager shows no respect for guests by not following up and returning calls . This is totally unacceptable and any guest that weekend should be compensated no questions asked.

Member Paula Tibbitts

Product or Service Mentioned: Rci Timeshare Coconut Malorie Room Booking.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

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