200 59th St, Ocean City, MD 21842, USA
Not resolved
2.3
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We were at the Coconut Malorie in Ocean City, Maryland the week of April 28th to May 5. We were not informed of the problem ie:no working AC at check-in and our room was 80 degrees.

It was never fixed. Our complaint was recorded is their daily log. I have called the Hotel three times, asked to speak to the manager but he is "in a meeting/not available at this time".

The manager shows no respect for guests by not following up and returning calls . This is totally unacceptable and any guest that weekend should be compensated no questions asked.

Member Paula Tibbitts

Product or Service Mentioned: Rci Timeshare Coconut Malorie Room Booking.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

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