Update by user Oct 09, 2019
We'd settle for a refund of $12,000.We've had no response from our many customer service contacts about the lying sales tactics and cancelation of our timeshare contract. We have also purchased a resort stay/cruise package and have not, as yet, received any information about that purchase, so we cannot use it! RCI has unethical sales practices --BEWARE!
Original review posted by user Oct 09, 2019
We were already platinum members of Wyndham when we went to a presentation at Vacation Village, Weston, Florida. We were staying there because we weren't able to get a reservation for the time we wanted to stay in the Ft.
Lauderdale area Wyndham timeshares. We told the RCI salesman this information before he started his sales presentation.
He told us that, even though we had access to RCI properties through Wyndham, we did not have access to ALL of the RCI properties - he told us that, if we bought RCI through him, we'd receive a RCI resorts book that would have many more locations to choose. I asked him to show us the RCI book that he was talking about, but he didn't produce one.
We took him at his word and bought Vacation Village timeshare property. But the book of resorts that we received for buying the RCI timeshare was exactly the same book that we were already receiving through Wyndham!
There were no additional resorts.
Ever since we found that we'd been lied to by our salesman, we've contacted RCI to report the shady sales practice of the salesman -- and to be released from our timeshare purchase. We've phoned and written several times, with no positive results.
We would never have bought the Vacation Village timeshare if we hadn't been lied to by your salesman!
WE DO NOT WANT THE RCI VACATION VILLAGE TIMESHARE! And we've been punished for several years now, paying for this timeshare that we were wrangled into buying!
We are disabled senior citizens who don't have money to throw away -- and we certainly don't want to be victimized by disreputable sales people!
WE CANNOT GET ANYONE AT RCI TO ACKNOWLEDGE OUR DISTRESS OR TO HELP US! WE CERTAINLY DO NOT FEEL THAT WE'RE BEING HEARD!
CAN ANYBODY AT RCI HEAR US AND HELP US?!
Mr & Mrs Robert B Mathews (Carol Mathews)
Product or Service Mentioned: Rci Timeshare Timeshare Selling.
Reason of review: deceitful sales practices (Lying) and horrible customer service rectification.
Monetary Loss: $15000.
Preferred solution: Full refund.
Rci Timeshare Cons: No washing machines or dryers in unit, Lying timeshare salesmen, Lesser quality than other timeshares, Lousy customer service, Not near beach or other attractions.