RCI SUCKS! On our first reservation we tried to do a simple hotel booking through them and they royally screwed it up. We had requested a 2 bedroom suite in Peoria, Arizona at the Holiday Inn Express and Suites. On the site it said 2 bedroom with 1 king but did not mention what the other rooms bed configuration was. We weren't sure if that meant 1 king in each room or 1 king total so we called RCI to confirm. The agent said yes but to make sure she would do a three way call directly to the hotel to confirm. The hotel confirmed the room configuration as we had wanted which was 1 king in each room along with a queen sleeper sofa. My parents and another couple, all seniors, were to occupy the room. We asked the RCI agent if we could book the room over the phone and she directed us to the website.
My parents and the other senior couple got to the hotel only to find that the reservation was in fact a 1 bedroom suite with a sofa sleeper pullout. COMPLETELY unacceptable. We called RCI to try and rectify the problem and were told that because the reservation was done online they take no responsibility for the booking. We said that their own agent confirmed the booking and they replied that there was no phone log records of our call. Not only are they a ripoff but they are also liars.
DO NOT BOOK WITH RCI! In fact, timeshares and exchanges in general are a ripoff and I will NEVER join another timeshare through the horrible experience I have had. After having spoken with a timeshare resale service I have come to find out that you can get better deals, most of the time, outside of a timeshare account. Never again......
Product or Service Mentioned: Rci Timeshare Holiday Inn Express And Suites Room Booking.
Reason of review: All of the above.
Monetary Loss: $149.
Preferred solution: Full refund.