Brooklyn, New York
Not resolved

Week 35 @ Newport On Shore , Newport RI was put up for rent on February 16, 2016. Contract was signed by owner.

NO ONE ever got back to us re: rental. We were told when we contacted RCI that we should contact Wyndham Vacation Ownership 2 weeks before to confirm rental which we did. Still vague response - "maybe the rentor would show up & then we would know". Today is September 17 - we STILL don't know if we lost the opportunity to bank the week !!

Was this prime week rented or not? Where is the rent check? We expect a response within 7 days.

By the way we bought our timeshare 30 years ago and expect better than this!! Denyse Kapelus (917) 744 -6732

Reason of review: Poor customer service.

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