Thought we'd set our FAMILY up as our kids grew for better opportunities to vacation.Possibly making it something we could do once a year if we planned it out right from a financial perspective.
Well... we constantly can not go to the places we want to. Example: We've tried Disney with an ongoing search for over a year with no luck. The ONE & ONLY reason we switched to RCI was the promise of "You can book Disney!".
I called customer service to find out if I had done something wrong with my ongoing search that so much time had gone by and we hadn't gotten any hits (we have literally every Disney property on our search), I was laughed at by the customer service representative who proceeded to tell me, "Oh, those never come available, I've literally never seen anyone book those"... WHAT!?!? After my major let down and months of "I give up", I finally tried looking at different options, such as a Disney cruise. After 1 hour and 30 minutes of time spent on the phone to simply verify/inquire as to pricing that I saw through the website - I found out that nothing listed was "available".
I was given the "last unit for your family size that there is" & quoted a price of $10,200. That's after the 40,000 points deduction and a $219 exchange fee. Well, I went online to Disney's cruise line directly and guess what??? I can book it directly with them for...
wait for it... $6,600!! Yep, same dates, same itinerary. REALLY???
Wow. Oh, can I also mention the guy helping me lacked complete ability to clearly communicate on a basic level (i.e. saying your name wrong even though you've corrected him 4 times among many, many other basic things!). He also was pushy - trying to get me to just see that this was "the best I could get & I really need to book it today so that I don't lose the room or the price".
Additionally, before the cruise, I looked at the all inclusive resorts in Mexico. I called 3 of them and the prices to book directly were the near or exactly the same as the cost for exchange... leading you to say, "why the heck am I paying all these fees for something I could have just done on my own!?".
Timeshare - RCI - whatever, I'm over it.Dumbest idea ever.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $30000. The author is overall dissatisfied with Rci Timeshare. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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